Table of Contents
Our support team is always on hand to answer any questions you may have.
Introduction & Purpose
Rami Bet (referred to as "Rami" or "we") is a trusted online gaming platform for users in Bangladesh. We believe that protecting the personal information you share with us is our most important responsibility. This Privacy Policy ("Policy") is our commitment to that promise.
This policy explains in detail what information is collected when you use the Rami website or app, why it is collected, how it is stored, who it is shared with, and what rights you have over your own data.
By using any of Rami's services, you are considered to have accepted this Privacy Policy. Please read it carefully before creating an account. If any part is unclear, reach out to our support team.
This Privacy Policy is part of Rami Bet's Terms & Conditions Complementary. Reading both documents together will give you a complete picture of our services.
What Information We Collect
Rami only collects information that is necessary to provide our services, maintain security, and meet legal obligations. The table below outlines what types of data we collect and why:
| Data Type | What's Included | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID/passport number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address, postal address | Account Communications & Security Alerts |
| Financial Information | Mobile banking number, bank account | Payment Processing |
| Device Information | IP address, browser type, device model | Security & Fraud Prevention |
| Usage Data | Login activity, gaming history, transaction logs | Service improvement and legal compliance |
Rami does not collect any information beyond what is listed above. Anything you voluntarily share through support chat is also stored securely.
Purpose of Data Use
Rami uses your data solely for the purposes listed below. Your information is never used for any additional or unrelated purpose.
- Account Management: To complete registration, log in, reset your password, and keep your account secure.
- Payment Processing: To process deposits and withdrawals and to maintain your transaction history.
- KYC & Identity Verification: To verify user identity and confirm age where required by law.
- Customer Support: To help our support team resolve your questions, complaints, and issues.
- Security & Fraud Prevention: To detect suspicious activity, prevent multiple accounts, and maintain platform security.
- Legal Obligations: To comply with local and international laws and fulfill lawful data requests from government authorities.
- Service Improvement: To analyze aggregate (non-personally identifiable) usage data in order to improve the overall user experience.
Know clearly: Rami never shares your data with third parties for advertising purposes. Your email address and phone number are never sold to any other organization.
Data Storage & Security
Rami applies industry-leading security standards to protect your data. Our security infrastructure includes:
- SSL/TLS Encryption: Every connection to our website is encrypted with 256-bit SSL. No data is transmitted in plain text between your browser and our servers.
- Encrypted Database: All stored data is kept in an encrypted database accessible only to authorized systems.
- Two-Factor Authentication (2FA): An extra layer of security can be added to your account login.
- Regular Security Audits: Third-party specialists conduct regular audits of our systems.
- Restricted Access: Only employees who require access to your data in order to deliver our services are permitted to view it.
Data Retention Period: Your data is retained for as long as your account remains active. After account closure, certain data may be kept for up to five years as required by law. It is then securely deleted.
Your responsibilities: We provide server-side security, but keeping your password and login credentials confidential is your responsibility. Never share your password with anyone.
Third-Party Data Sharing
Rami does not sell your personal data. However, limited information is shared with trusted third parties as necessary to operate our services. Below is a clear breakdown of who we share data with, why, and how much:
- Payment Providers (Mobile Pay, Nagad, Rocket): Only the minimum information required to process a transaction is shared. These providers are also bound by their own privacy policies.
- KYC Verification Services: Only verification-related information is shared with authorized identity verification providers, strictly for KYC purposes.
- Cloud Service Provider: Encrypted cloud storage is used to keep your data safe.
- Legal Authority: We will provide required information when directed to do so by a valid and formal order from a court or government authority.
Outside of the cases listed above, Rami does not share your data with any other party. A confidentiality agreement (NDA) is in place with any third party before any data is shared with them.
Cookie Policy
Cookies are small text files stored in your browser. Rami uses cookies to keep your session active and to improve the quality of our services. We only use cookies that are strictly necessary.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookie | Keeping You Logged In | Deleted when the browser is closed |
| Preference Cookies | Remembering Your Language & Settings | 30 Days |
| Security Cookie | CSRF Protection & Fraud Prevention | Session-based |
| Analytics Cookie | Aggregated usage statistics (non-identifiable) | 90 days |
You can disable cookies at any time from your browser settings. However, disabling certain essential cookies may affect the functionality of some features on the site.
Your Rights
Every Rami user has the following rights over their personal data. To exercise any of these rights, please email our support team.
You have the right to know what information we hold about you.
You can request corrections to any inaccurate information.
You can request deletion of your data, unless we are required to retain it by law.
You can request that we limit how your data is processed in certain circumstances.
You may request a copy of your data in a readable format.
You may object to the use of your data for specific purposes.
Upon receiving any rights request, the Rami team will respond within 7 business days. For complex cases, this may extend to 30 days, and you will be notified in advance.
Minor Protection
Rami Bet is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and KYC documents may be requested in cases where eligibility is in doubt.
If a minor has accidentally created an account, it will be deleted immediately along with all associated data upon a guardian's request. To report such cases, please contact us directly support@rami.betto send us an email.
A note for parents: If you suspect your child is using this platform, contact us immediately. We will act promptly.
Changes to the Privacy Policy
Rami may update this Privacy Policy as needed. Any changes will be reflected by a revised "Last Updated" date at the top of the page. For significant changes, you will be notified in advance via your registered email or through a platform notification.
Continued use of Rami's services after any changes take effect will be considered acceptance of the updated policy. Visit this page regularly to stay up to date.
Contact Us
For any questions, complaints, or to exercise your data rights regarding this Privacy Policy, please contact us:
- Email: support@rami.bet
- Live Chat: Chat button at the bottom-right of the website (active 24/7)
- FAQ: For General Inquiries FAQ Page View
This Privacy Policy has been written in Bengali for the convenience of our Bangladeshi users. In the event of any legal dispute, the English version shall be considered the definitive version.